PRIVACY POLICY

Light Freight LLC — Privacy & SMS Consent PolicyEffective Date: 03/01/2024You can always view this policy (and the latest version) via the link in the footer of every page on our website, and adjacent to any SMS/text-message sign-up consent form.1. What Personal Information We CollectWe may collect the following types of personal information:Identity & contact information: name, postal address, email address, phone number (including mobile number)Account & service information: user account credentials, username, password, service preferencesUsage & transactional data: records of services used, dates, delivery addresses, billing details, order historiesCommunications data: messages, feedback, support requests, responses to surveysTechnical & device data: IP address, browser type, device identifiers, logs, cookies, location data (if enabled by user)2. How We Use Personal InformationWe use your personal information for the following purposes:To provide, operate, maintain, and improve our servicesTo process orders, deliveries, billing, refunds, returnsTo communicate with you (e.g. confirmations, updates, customer support)To send marketing, promotional communications (only if you opt in)To analyze usage, trends, and improve user experienceTo enforce our terms, prevent fraud, protect legal rightsTo comply with legal obligations3. With Whom We Share Personal InformationWe may share your personal information in the following ways:Service providers & vendors: shipping carriers, logistics partners, payment processors, IT & hosting providersBusiness partners: where needed to fulfill services (e.g. third-party delivery subcontractors)Legal & regulatory authorities: in response to subpoenas, court orders, to comply with law, or to protect rights/safetyIn connection with business transactions: e.g. in a merger, sale, or asset transferWe do not sell your personal information.SMS consent is not shared with third parties.4. SMS / Text Messaging Consent & PolicyIf you sign up to receive text (SMS) messages from us (e.g. delivery updates, promos), you give express written consent to receive those messages from Light Freight LLC.SMS consent is not shared with third parties or affiliates.You can opt out of receiving future SMS messages at any time by replying “STOP” or contacting us directly.Message & data rates may apply.Frequency of messages will vary.We will not use your mobile number to call you unless you've consented to calls or otherwise requested services requiring a call.5. Data Retention & DeletionWe retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.You may request deletion, correction, or restriction of your personal data by contacting us (see Section 7).We will securely delete or anonymize data when no longer needed, unless retention is required by law.6. Your Rights & ChoicesDepending on your jurisdiction, you may have rights including:Accessing your personal dataCorrecting or updating inaccurate dataRequesting deletion (“right to be forgotten”)Restricting or objecting to processingPortability of your dataWithdrawing consent at any timeTo exercise any rights, contact us via the information below. We will respond in a timely manner as required by applicable law.7. Contact Information & Privacy RequestsIf you have questions or want to exercise your rights, you can contact:Light Freight, LLC[Address]Email: privacy@lightfreight.comPhone: [customer support number]8. Changes to This PolicyWe may update this policy from time to time. The revised version will be posted on our website with the new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.Recommended Implementation Notes:Add a link to this privacy policy right next to any SMS/text-message consent checkbox or sign-up form (e.g. “By checking here, you agree to receive SMS messages. Read our Privacy Policy.”).Include the privacy policy link in the footer of every page.Ensure the wording “SMS consent is not shared with third parties” (or similar) appears explicitly and clearly in the policy 9169687082 SUPPORT@LIGHTDISPATCH.COM.